🔒 Privacy Policy

Our Commitment

CVC88 believes your privacy is a fundamental right. We follow international data protection standards and handle your personal information with the utmost care. This privacy policy explains what data we collect, how we use it, and how we keep it secure.

By using our platform, you agree to the terms of this privacy policy. If any part is unclear or you have questions, please reach out to our support team.

What Information We Collect

CVC88 collects various types of information from you in order to provide the best possible service. This includes:

Personal Information

• Identity Information: Full name, date of birth, nationality, and gender
• Contact Information: Email address, mobile number, and residential address
• Verification Information: Copies of ID cards, passports, or other government-issued documents
• Financial Information: Bank account or mobile wallet details (for transactions only)

Device and Technical Information

• Your device's IP address and device identifiers
• Browser type, operating system, and language preferences
• Information collected via cookies and similar tracking technologies
• Site usage patterns, clicks, searches, and page view history

Transaction and Gaming Information

• Complete Records of Deposits and Withdrawals
• Game History & Betting Details
• Win and Loss Information
• Records of Bonus and Promotion Usage

Important: We never store your full bank account number or mobile wallet password. Only the information necessary to process transactions is retained.

How We Use Your Information

CVC88 uses your information for the following purposes:

Account Management and Service Delivery

We use your information to create, manage, and update your account. This includes verifying your identity, enabling login, and maintaining account security.

Transaction and Payment Processing

We use your information to process deposits, withdrawals, and other financial transactions. As part of this process, your data is shared with our payment partners, who are bound by strict confidentiality agreements.

KYC and Legal Compliance

We verify your identity to comply with Bangladesh and international financial regulations. This helps prevent fraud and money laundering, and creates a safer environment for everyone.

Contact and Customer Support

We contact you via your email address or mobile number for account confirmations, security alerts, customer service responses, and technical support.

Marketing and Promotions

With your consent, we keep you informed about new bonuses, promotions, and special offers. You can opt out of these communications at any time.

Security and Fraud Prevention

We analyze your information to detect and prevent suspicious activity, helping to keep your account and funds safe.

Platform Improvement and Analytics

We analyze data to improve user experience and optimize our services. This analysis is always conducted anonymously and does not expose personal information.

Data Protection and Encryption

Protecting your information is our top priority. CVC88 applies industry-leading security measures, including:

SSL Encryption

Our website and mobile app use 256-bit SSL encryption to secure all communication between your browser and our servers, keeping your data fully protected in transit.

Firewall and Security Systems

We use advanced firewalls and intrusion detection systems to protect our servers from unauthorized access. Our systems are monitored 24/7.

Regular Security Audits

CVC88 has our systems regularly audited by independent security experts to identify and address any vulnerabilities.

Data Backup

We back up all your data regularly to protect your information in the event of loss or disaster. Backups are also encrypted and stored in secure locations.

Staff Training and Confidentiality Agreements

All our staff are bound by strict confidentiality agreements and receive regular data protection training. They are granted access only to the information needed to perform their role.

Data Sharing and Third Parties

CVC88 does not sell or share your personal information with third parties. However, in certain circumstances we work with trusted partners to deliver our services.

Authorized Service Providers

• Payment Gateway: We work with trusted payment service providers to process your transactions
• Data Center and Hosting: We use trusted data centers and cloud service providers
• Customer Support: Our support team uses a secure ticketing system to respond to your queries

Legal Obligations

CVC88 may disclose your information when required to do so by government authorities, law enforcement agencies, legal obligations, or court orders. We provide only the minimum necessary information when responding to such requests.

Business Transfer

If CVC88 undergoes an acquisition, merger, or other business change, your information may form part of that transaction and be transferred to the new entity. We will notify you of any such changes.

Non-Personal Information

We may share anonymized and aggregated data with third parties. This data cannot identify you personally and is used to understand trends and usage patterns on our platform.

Data Retention and Deletion

CVC88 retains your information only for as long as necessary. The retention period depends on your account status and service requirements.

Active Account

While your account is active, we retain all your information so we can continue providing our services to you.

Closed Account

When you close your account, we generally delete your personal information within six months. However, we may retain certain data for longer periods due to legal obligations or fraud investigations.

Regulatory Requirements

To comply with Bangladesh and international financial regulations, we may retain certain transaction records and KYC documentation for up to 7 years.

Request Deletion of Your Data

You may request deletion of your personal information. We will review and respond to your request, though we may retain certain data as required to meet legal and regulatory obligations.

Your Rights and Controls

You have rights over your personal information. CVC88 provides the following rights:

Access and Transparency

You can view your personal information at any time by logging into your account. You may also request a full data export containing all stored information associated with your account.

Correction and Updates

If your information is inaccurate or incomplete, you can have it corrected. You can update most details directly from your account, or reach out to our support team for assistance.

Communication Preferences

You can control what types of communications you receive. You may unsubscribe from promotional emails, though we will continue to send important account-related messages.

Cookie Settings

You can manage cookies through your browser settings, though this may affect certain features of our platform.

Opt Out of Marketing

You can opt out of marketing and promotional communications at any time by updating your account settings.

Data Breach and Investigation

While we make every effort to keep your information secure, no online system is completely risk-free. If we detect a potential data breach, we take the following steps immediately:

Immediate Action

• Closing the breach and limiting its impact
• Immediate investigation launched by our security team
• Immediate password resets may be issued for affected accounts

Notification and Transparency

If your information is involved in a breach, we will notify you as quickly as possible. We will explain what happened, what information was affected, and what steps you can take to protect yourself.

Support and Assistance

We may offer free credit monitoring services to affected users and will assist with any issues arising after a breach.